Monday, April 23
It's Faiz's 3rd and Sasha's 17th birthday. 2 separate events both on different days.
Wanted to upload the pictures but unavailable.
Anyways, I spent the last 2 nights over at my in laws place helping them prepare the whole event.
There were onli 10 people who came. The party was pretty quiet.
I dunno what to blog about ley...lol.
Wait till I can load the pics up okies.
Ciaoz!
Feathers
4/23/2007 07:14:00 AM
Friday, April 13
I had typed in the last entry that if someone requires wedding services, they could visit my Anarkia's site.
I had forgotten that Anarkia does IT training also.
Or in case you need your pc fixed or you want to build a customized pc that could cater to your own specs kindly do visit his site.
Feathers
4/13/2007 10:54:00 AM
What makes you come back to a certain shop/company for its services repeatedly?
I mean, is the decor of the shop that is attractive?
Or is it the quality of the things they sell?
Maybe the customer service that they give?
To me, I usually get attracted to a certain shop because of the decor. Then the things they sell. Takkan lah nak masuk sembarang kedai kan?
But the most important thing is the customer service of the shop/owner. Well that is from my point of view lah.
I have come across rude,obnoxious sales persons before. Those who didn't smile don't bother me one bit. But those who serves you like as if we owe them something is the type I mind. And so are the type of sales persons who refuses to give you a hand or speak in rude tones.
Being in the service line, I learned that customers are always right. Well that is the basic and most important thing in every business. Anarkia and me treated the clients we have with full respect, try to serve them with a smile and go the extra mile.
I've seen some of the people who are in the same line as us facing problems due to the bad service they give. By saying rude service I am talking about the basic courtesy of keeping your voice at a pleasant tone and smile with a customer. There are simply too many complaints in the forums that Anarkia has been to.
I sometimes ponder, what makes a company with a reputation be hated? I mean, they were around way before Anarkia's company ever existed. It was all good last time but it's like the better the reputation, the more complaints they get. Is it because once they are so successful, good customer service don't play a big part because they already have a strong reputation. Or is it simply because ORG MELAYU memang iri hati with the kesenangan of others that they are willing to 'make up stories' about that certain company.
Anarkia has a friend who does photography for weddings. He charges a mid range price but his work quality is poor to me. ME? What do I know about photography right? Well, I have been married and gone through the process of having my pictures taken and viewed. So i try to put myself in a customer's shoe. The worse thing is that he charges for the extra photos and it's like damn expensive. His editing skill is poor and his customer service is bad. Till now he hasnt given a couple their large frame pictures. When asked, he said "NVM.I wanna teach them a lesson.Pay so little and yet so many demands.Pay me so late some more." So what if I pay so little and demand so much? There is this saying - " You pay peanuts,you get monkey.", translated to you pay a mid range price so a mid range photo is what you get lah. I was shocked when I got to know about that and told Anarkia that his fren is not the type of person I would wanna work together with in the future cos I could sense his humongous ego.
To me, there is nothing wrong with going the extra mile for a customer. Even if I'm paid lower than usual. I don't mind whatever demands they make if it is rational enough. Lainlah kalau mintak nak amik gambar kat bulan kan!! LoL. Well... sometimes it is hard to keep the temper cool especially with a difficult customer but there is nothing more rewarding than see the same difficult customer satisfied with our work. When they're satisfied, the chances of promoting us to their friends and family is far greater. And no matter how difficult a customer is, we try to keep our voice low and act cool eventhough we're boiling on the inside. Remember this > customer is always right!
Maybe the fact that Anarkia is soft spoken and polite in person that makes it easy to deal with customers. He has managed to keep his cool even with the most difficult of customers. That I am thankful for. We try to work things out. It may seem like we are dragging the price of the services we provide so low. It's because we don't see the need to make lotsa money from it. The price we have fixed is good enough cos we make a lot of profits from it. Cukup sekadar sedang2 saja. Kalau terlalu tamak pun nanti Tuhan tak suka. As long as the customer is happy with our work, we're more than happy to serve them.
And with this I would like to make an announcement/promotion/introduction to my husband's company. Please kindly visit his site if you have the chance or knows anyone who is in need of any wedding stuff.
<> www.meticuluz.sg
Thanks a million!
Luv,
Kat
Feathers
4/13/2007 12:41:00 AM
Friday, April 6
I was browsing through the net looking for Chrisye's lyrics to the song, Kisah Kasih di Sekolah when I found out that Chrisye had passed away on March 30th after suffering from lung cancer for many years..
INNALILAHHIWAINNAILAIHIRAAJIUUN.
I had always love Chrisye. Be it his works, his voice, the person himself.
He was only 57. One of Indonesia’s best singer and song writer since 1970s. He was a great artist and the music remains in our hearts… May he rest in peace. Amin.
Feathers
4/06/2007 01:41:00 PM
Wednesday, April 4
I'm not sure whether I should be laughing or crying. In fact I'm absolutely clueless on what my feelings are.
Did she think that by inventing stories we could come up with the amount of cash she requires each month? We could, back when Anarkia was still holding on to a full time job as well as running the business. But now what measly amount we earn each month is from the business which apparently is doing great but all the bookings are for mid and late this year. We are surviving on people's deposits and Anarkia is still finding a job that is a 5-day-per-week kinda job.
She made up stories to Anarkia's elder cuzzin citing that he have not been there for almost 2 months and hasn't been giving her pocket money for many months. That was the story she spun to Anarkia's cuzzin. How did we come to know about it? Anarkia ran into with him last week. Does she know why we didn't go there? Because we knew she would be asking for money and money we do not have now. She wants to see us only because we bring her money. She forgets that we even existed if not for month's ends. We dropped by her place cos it was Faiz's 4th birthday last Friday. She was acting all so nice to me-: asking me how my mum was, where I was from et cetera et cetera. It's all too late for that niceness. After the story she spun to her relatives that I was apparently a 'bad' person, a 'bad' sister in law. Whatever. Maybe in her family, when one does wrong no one speaks up. I grew up in a totally different way. If she thinks it was wrong of me to lecture her daughter on what's right or wrong, she can tell Anarkia. Why spun a tale about me being bad? If I am bad, I wouldn't know what's right from wrong. I would have influenced your daughters to doing something against your beliefs. But I didn't. Tell me, was it wrong of me to tell off my SIL when she brings a guy home to my house and sleeps with him on the same bed? She dares to do such things in front of me, her elder brother's wife. Is it wrong of me to tell her to shut up when she was screaming and yelling like a mad person during mahgrib after she found out her then bf was detained by the police? Is it? If it is...tell me!
And when Anarkia called his dad to ask for a personal loan, his dad bombarded him with many sindirans and even told him off. It wasn't like we took a loan from them and never returned a single cent. Apparently, she told his dad that we i.e Anarkia has never gave her any pocket money at all. What was the money we gave her each month without fail called? We couldn't afford to give her money some of the months but we tried to cut down on some stuff so that she could get her pocket money from us. In fact she gets pocket money from Anarkia's dad too. The bills,groceries are all paid by him. How much more does she wants? She knew our problems, she knew of our financial woes each month and yet she demands more each time. We earn petty amounts, unlike Anarkia's father who brings home 6k per month. That is during regular months. He brings home more when its his bonus time which happens 2-3 times a year.
Isn't that enough? How much does she wants? Our entire amount of money we earn each month? She even has the cheek to say to his sisters "Tak guna abg kau buat bisnes kalau each month kasi duit tetap sama." We started the business cos we wanted extra money to pay for our mortgage. Did she really think that we started the business so that we could have money to splurge on ourselves, or on her for that matters? When we finally went on our much awaited honeymoon to Langkawi 3 half years after we got married, did she thinks that we were just showing off to her that we could travel extensively as she could?
If she is, I'm sad to say that she has misunderstood our intentions. Each time I donned a new shirt/dress/pants did she think I get to enjoy new clothes ever so often the way she does? If she thinks when I buy new baju kurungs far more expensive than hers or her daughters that I'm trying to show off? Have she ever tried to buy baju kurungs in my size from boutiques? She is of an S size so it would be easy for her to find clothes. But I am an XXL and it is hard finding baju kurungs that really fits me. Have she lived my life before I got married? Is it wrong of me to ask for such things that I know won't be a burden to Anarkia from Anarkia? If it is, tell Anarkia who wants me to spend his money on nice clothes for myself. But each time after browsing and finding one that I liked and fitted me, the thought of you comes into mind and I will tell Anarkia that none of the clothes catches my eye. He would persuade me to take a look at other shops in which I would harshly say no. Do you know how many times I have fought with him over you? I think of you more than I think of my own mum.
I was there when you were sick. Did any of your daughters did that for you without you having to ask? I was being good to you then and you still called me a bad person.
Now I don't care what you call me. Call me an unfilial daugher in law, a bitch or whatsoever cos it won't change my perception of you. It won't make me falter. I will respect you and give you your due respect as my mother in law but I simply hate you to the very core.
Feathers
4/04/2007 11:24:00 PM
Monday, April 2
It's Mamat's 13th Birthday today.
I miss him a whole lot.
Be calling him later in the evening when he comes back from school.
Happy Birthday Mamat!
I hearts u much!
I miss him a whole lot.
Be calling him later in the evening when he comes back from school.
Happy Birthday Mamat!
I hearts u much!
Feathers
4/02/2007 03:25:00 PM
The other day, he stole from Mamat.
On the very same day, Anarkia found his 512 RS MMC to be missing. It couldn't have gone anywhere cos he is a very meticulous person who keeps his stuff neatly. Our only strong suspiscion was that he took it. Not to say that we always suspects him but he just bought a new phone and his old MMC card was spoil.
Though Anarkia's MMC wasn't used for any other things, the least he could have done was to ask.
He didn't ask, he simply took it at his own expense. Anarkia confronted him that night and he said in a rude tone to Anarkia - : "Aku pinjam arh."
Pinjam? The istilah for pinjam is when u have asked the person for permission beforehand. By simply taking it without telling is mere theft.
When I confronted him the next evening, he said sorry to me. I said it's not me he should say sorry to but Anarkia cos it was his stuff not mine. He said tat he didnt take the thing w/o telling, he had meant to tell us but simply forgot. The thing is when he bought the new handphone, he had asked for Mamat's phone from me citing that his mmc is in Mamat's phone. His mmc..HIS. Not Anarkia's. He said the mmc was HIS. Damn bugger sia.
Lies after lies after lies. Why does he keep telling lies and coming up with excuses to cover his bad act? He should really learn how to be a man. Be responsible. Not a lying scum or an excuse spouting A-hole who blames everyone else for the mistakes he made.
Damn!!!!
Feathers
4/02/2007 03:08:00 PM
