Friday, April 13
What makes you come back to a certain shop/company for its services repeatedly?
I mean, is the decor of the shop that is attractive?
Or is it the quality of the things they sell?
Maybe the customer service that they give?
To me, I usually get attracted to a certain shop because of the decor. Then the things they sell. Takkan lah nak masuk sembarang kedai kan?
But the most important thing is the customer service of the shop/owner. Well that is from my point of view lah.
I have come across rude,obnoxious sales persons before. Those who didn't smile don't bother me one bit. But those who serves you like as if we owe them something is the type I mind. And so are the type of sales persons who refuses to give you a hand or speak in rude tones.
Being in the service line, I learned that customers are always right. Well that is the basic and most important thing in every business. Anarkia and me treated the clients we have with full respect, try to serve them with a smile and go the extra mile.
I've seen some of the people who are in the same line as us facing problems due to the bad service they give. By saying rude service I am talking about the basic courtesy of keeping your voice at a pleasant tone and smile with a customer. There are simply too many complaints in the forums that Anarkia has been to.
I sometimes ponder, what makes a company with a reputation be hated? I mean, they were around way before Anarkia's company ever existed. It was all good last time but it's like the better the reputation, the more complaints they get. Is it because once they are so successful, good customer service don't play a big part because they already have a strong reputation. Or is it simply because ORG MELAYU memang iri hati with the kesenangan of others that they are willing to 'make up stories' about that certain company.
Anarkia has a friend who does photography for weddings. He charges a mid range price but his work quality is poor to me. ME? What do I know about photography right? Well, I have been married and gone through the process of having my pictures taken and viewed. So i try to put myself in a customer's shoe. The worse thing is that he charges for the extra photos and it's like damn expensive. His editing skill is poor and his customer service is bad. Till now he hasnt given a couple their large frame pictures. When asked, he said "NVM.I wanna teach them a lesson.Pay so little and yet so many demands.Pay me so late some more." So what if I pay so little and demand so much? There is this saying - " You pay peanuts,you get monkey.", translated to you pay a mid range price so a mid range photo is what you get lah. I was shocked when I got to know about that and told Anarkia that his fren is not the type of person I would wanna work together with in the future cos I could sense his humongous ego.
To me, there is nothing wrong with going the extra mile for a customer. Even if I'm paid lower than usual. I don't mind whatever demands they make if it is rational enough. Lainlah kalau mintak nak amik gambar kat bulan kan!! LoL. Well... sometimes it is hard to keep the temper cool especially with a difficult customer but there is nothing more rewarding than see the same difficult customer satisfied with our work. When they're satisfied, the chances of promoting us to their friends and family is far greater. And no matter how difficult a customer is, we try to keep our voice low and act cool eventhough we're boiling on the inside. Remember this > customer is always right!
Maybe the fact that Anarkia is soft spoken and polite in person that makes it easy to deal with customers. He has managed to keep his cool even with the most difficult of customers. That I am thankful for. We try to work things out. It may seem like we are dragging the price of the services we provide so low. It's because we don't see the need to make lotsa money from it. The price we have fixed is good enough cos we make a lot of profits from it. Cukup sekadar sedang2 saja. Kalau terlalu tamak pun nanti Tuhan tak suka. As long as the customer is happy with our work, we're more than happy to serve them.
And with this I would like to make an announcement/promotion/introduction to my husband's company. Please kindly visit his site if you have the chance or knows anyone who is in need of any wedding stuff.
<> www.meticuluz.sg
Thanks a million!
Luv,
Kat
Feathers
4/13/2007 12:41:00 AM
